JunkBossPro Blog — Crew App

Start, Skip, Complete: The Three Buttons That Run a Junk Removal Day

A crew app that asks for twenty taps per job does not get used. Junk crews have their hands full, literally, most of the day. The JunkBossPro crew app is built around three buttons that tell the office everything it needs to know about each stop, and nothing more.

Three Buttons, Three Messages

Before the crew taps anything, they read the card and the notes. Past notes from earlier visits are covered in Past Notes on the Job: What the Last Junk Crew Learned at This Address. Then they work the job with three buttons:

• Start says the crew is on the job.
• Skip says this job is not happening today, and why.
• Complete says the job is done and the truck is loaded.

That is the whole vocabulary. Every status the office sees comes from one of those three taps.

Start

Tap Start when the crew is at the house and about to begin. The office sees the job as underway, so when the customer calls to ask where the truck is, the answer is right there: they are on site now.

Start is also a natural moment for the before photos. The truck is parked, the garage is open and nothing has moved yet. A habit of “tap Start, take the before shots” means the before photos are never forgotten. More on that in the next guide.

Skip

Not every job on the list happens. Junk days are full of reasons to skip:

• Nobody home and no access to the items.
• The gate or garage code does not work.
• The pile is far bigger than quoted and the customer wants to think about the new price.
• The customer changed their mind at the door.
• Something on the pile is not something you haul, and the customer needs to deal with it first.

A skip comes with a note, and the note is the important part. “Skipped” tells the office nothing. “Garage code did not work, no answer at door or phone” tells them exactly what to do next: reach the customer, get the new code, rebook. A photo of the closed garage or the oversized pile helps too.

The skipped job goes back to the office with the note, and the office decides whether it goes back on the Waiting List or onto another day.

Complete

Tap Complete when the job is done: the items are loaded, the after photos are taken and the space is swept or cleaned up the way you promised. Complete does more than change a status. It creates the invoice from the services on the job and can charge the customer's card on file right there at the curb.

Because Complete is where the money happens, it should be the last tap at the house, not something the crew does in a batch at the end of the day. Completing as you go means customers are charged while the work is fresh in their minds, and the office sees the day close out in real time. Charging at completion is covered in Charging the Card at the Curb: Card-on-File Payment When the Crew Taps Complete.

What Comes After Complete

Two things often follow the Complete tap on a junk job. The first is the drive to unload, using the Go button to the dump, transfer station, donation center or metal recycler named on the job. The second, when your price includes a set weight, is the dump ticket. Its tons get entered on the job so any overage is billed. Either way, the crew does not need to stay at the customer's curb to finish up.

What the Office Sees

From the office, those three taps add up to a live picture of the day: which jobs are underway, which are done, which were skipped and why. Put that next to crew GPS on the office map and the office can answer almost any customer call without phoning the truck.

It also means the office can react while the day is still going. A skip at 10am with a note like “customer home after 2” can be slotted back in on the same truck's afternoon instead of waiting until tomorrow.

Simple Enough to Actually Use

Three buttons are easy to teach, easy to remember and easy to tap with work gloves half on. That simplicity is the point. To see how the buttons fit with the rest of the crew's day, visit the JunkBossPro junk removal app page.