JunkBossPro Blog — Junk Removal Software

Two-Way Texting and Automated Reminders in Junk Removal Software

Junk removal customers text. They text pictures of the pile, they text to ask if you can come tomorrow, they text the garage code ten minutes before the truck shows up. If all of that goes to the owner's personal phone, the owner becomes the bottleneck. JunkBossPro moves it to the office, where anyone working the schedule can answer.

Texting for Every Kind of Customer

Commercial customers on monthly billing are covered in Monthly Accounts for Property Managers and Realtors: One Statement for Every Address. Whether it's a property manager or a homeowner, texting is how most of them would rather reach you.

There are two parts to it: texts that go out on their own, and conversations the office has with customers.

Automated Reminders and Alerts

These go out without anyone pressing send:

• Night-before reminders so the customer knows the crew is coming tomorrow
• When they're next, sent as the crew works the route
• Arrived, sent when the crew pulls up
• Estimate follow-ups by email for estimates that haven't been answered
• Past-due follow-up on unpaid invoices

Customers choose which job alerts they want, and they go by text and email. The crew never has to send a “we're on our way” message from their own phone. More on the job alerts is in Night Before, When They're Next, When the Crew Arrives: Customer Alerts for Junk Pickups.

Two-Way Texting From the Office

The office can text customers from JunkBossPro, and customer replies come back to the same place. That means:

• A reply to a night-before reminder (“Can you take the grill too?”) reaches the office, not a crew member mid-lift.
• Anyone in the office can pick up a conversation where someone else left off.
• The conversation stays with the business when an employee leaves.
• The owner's personal number stays personal.

For junk removal, the most useful texts are short and practical: confirming a time, asking where the items are, offering an earlier slot because a truck is nearby.

Texting also helps with the questions that come up mid-job. If the crew finds something the job didn't mention, like a second fridge in the basement, the office can text the customer to confirm the extra line before the crew loads it. The customer agrees in writing, the line goes on the job, and there's no argument when the invoice arrives. A short text thread is a simple record of what everyone agreed to.

Texting to Fill the Truck

Texting is the fastest way to fill a gap in tomorrow's route. Open the Waiting List map, find the requests near tomorrow's stops, and text those customers: “We have a truck in your neighborhood tomorrow morning. Want us to grab that couch?” Customers who were going to book eventually often say yes on the spot. That's a full truck instead of an empty hour.

It works for cancellations too. When a customer cancels the night before, a couple of texts to nearby Waiting List requests can fill the slot.

The Monthly Text Allowance

Every plan includes a monthly text allowance for the US and Canada, counting texts sent and received:

• Start ($59/mo) — 500 texts
• Pro ($89/mo) — 1,000 texts
• Crew ($199/mo) — 2,000 texts

Replies count, so a long back-and-forth uses more than one text. For a small company, the allowance covers alerts on every job and normal customer conversation. As you add trucks, a bigger plan comes with a bigger allowance.

Keep texts short and plain. Long messages and unusual characters can count as more than one text, so save the details for email.

Good Texting Habits

1. Answer the same day. A customer who texted about a pickup is ready to book now.
2. Put what you learn on the job. If a customer texts that the items moved from the garage to the curb, update the what's-going line so the crew sees it.
3. Use the customer's name. It reads like a person, not a robot.
4. Don't over-text. Let customers' alert choices do the routine updates, and text only when there's something new.

Email Alongside Text

Not every customer wants texts. Estimates, invoices, statements and reminders also go by email, and customers can choose email for their job alerts. Property managers in particular often prefer email for statements and text for the day-of updates.

The Conversation Lives With the Business

Two-way texting from the office and automated reminders take the routine messages off everyone's plate and keep the real conversations where the whole team can see them. To see how texting fits with dispatch, the crew app and billing, go back to the JunkBossPro junk removal software page.