JunkBossPro Blog — Scheduling & Dispatch

Scheduling Trash-Outs for Property Managers and Realtors With One Monthly Statement

A homeowner might call you once. A property manager or a busy realtor might call you every week. Units turn over, listings need clearing before photos, foreclosures and estates come with a house full of stuff. For a junk company, a handful of these accounts can fill the slow days on the calendar. Keeping them happy is mostly a scheduling job.

Beyond One Unit

The details of after-hours apartment work are covered in Scheduling After-Hours Apartment Trash-Outs Around Move-Outs and Office Hours. This guide steps back to the account: how to set up and schedule a client who sends you many jobs at many addresses.

One Client, Many Addresses

In JunkBossPro, one client can have many addresses. A property management company is one client. Each complex, building or rental house is an address under it. A realtor is one client, with each listing as its own address.

That structure pays off in scheduling:

• Access notes live on each address. The lockbox code for one listing doesn't get mixed up with another.
• Past notes stay with the address. If you've done three trash-outs at the same complex, the crew sees what happened last time.
• The pins land on the map. Every address shows on the Waiting List map, so you can see which ones are near your other work.

Tags and custom fields help too. Tag the addresses by property or by manager so the office can find them fast.

Speed Is the Product

Property managers and realtors are on deadlines. A unit sitting full of junk is a unit that can't be cleaned, painted or rented. A listing with a garage full of boxes can't be photographed. When the request comes in, the fastest company that does it right usually gets the next one.

Make that speed a scheduling habit:

• Get the request onto the board the same day it arrives, even if the job is days out.
• Confirm the day by two-way text, and get the access details in the same thread.
• Look at the dispatch board and crew GPS for the closest truck with room. Trash-outs often fit as same-day adds. More in Fitting Same-Day Junk Removal Calls Into a Day That's Already Booked.
• Group multiple units at the same property into one run.

Realtors Have Their Own Deadlines

Realtor jobs usually center on a date: photos, a showing, an open house, a closing. Put the deadline in the job notes and route around it. A listing that has to be clear by Friday at noon shouldn't be the last stop on Friday. Put it Thursday, or first thing Friday.

Realtors also often aren't there. The seller has moved, the house is on a lockbox, and the realtor wants photos when you're done. Before and after photos taken in the crew app stay with the job, so you have them ready when a remote client asks what the place looked like.

One Statement a Month

The billing side is what makes these accounts easy to keep. Set the client to Monthly, and they get one statement each month covering every address, with each line labeled with the address. Each trash-out or cleanout is still its own job on the schedule, with its own load size, photos and notes. The client just pays once.

For the property manager, that means one bill to approve instead of a dozen invoices. For you, it means fewer payments to chase. If a dump ticket at one address goes over the tons included in your price, the dump fee overage is figured on that job the same way it is for any other customer.

Keep Them Informed

Managers and realtors don't want to call you to ask if it's done. Let the system tell them. Alerts can go out the night before, when the crew is next and when the crew arrives, depending on how the contact sets their preferences. The photos and the completed job show the work is done. A short text from the office when a batch of units is finished goes a long way.

Plan for Month-End

Month-end move-outs bring a rush of units at once. Watch the last days of each month on the board and keep room for them. A truck that runs single items most days can turn into a trash-out truck for the last few days of the month. Use saved views to keep an eye on those days ahead of time.

Accounts That Fill the Calendar

Residential calls come and go with the season. A few good property manager and realtor accounts bring steady work all year. Schedule them fast, keep the notes right, bill them once a month, and they tend to stick. For more on scheduling and dispatch, visit the JunkBossPro junk removal scheduling software page.